Last updated: [11/06/2025]
Battery Joe (“we,” “our,” or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit www.batteryjoe.com, make a purchase online or in-store, or use any of our services (“Services”).
By using our website or providing your information to us, you agree to this Privacy Policy.
1. Information We Collect
We collect information in the following ways:
a. Information You Provide Directly
- Contact information (name, email address, phone number, mailing address)
- Payment information (credit/debit card details, billing address)
- Account login details (if you create an account)
- Service and repair details (device type, issues reported, warranty claims)
- Feedback, reviews, and survey responses
b. Information Collected Automatically
When you visit our website, we may automatically collect:
- IP address and browser type
- Pages visited, time spent on site, and referring URLs
- Device information (such as operating system and screen size) This data helps us improve website performance and user experience.
c. In-Store Information
If you visit a Battery Joe store, we may collect information necessary to process purchases, repairs, or warranty claims—such as your name, contact information, and product details.
2. How We Use Your Information
We use your information to:
- Process and fulfill orders and payments
- Provide delivery, pickup, or repair services
- Communicate order updates, receipts, or service notifications
- Respond to inquiries and provide customer support
- Improve our website, products, and services
- Send promotions, newsletters, or special offers (only if you opt in)
- Comply with legal obligations and prevent fraud
3. Sharing Your Information
Battery Joe does not sell your personal information.
We may share your information only as needed with:
- Service providers (e.g., shipping carriers, payment processors, email platforms)
- Manufacturers or vendors (for warranty or repair purposes)
- Legal authorities if required by law, court order, or to protect our rights or customers
All partners are required to protect your information and use it only for the purposes we specify.
4. Data Security
We use administrative, technical, and physical safeguards to protect your information from unauthorized access, alteration, or disclosure. While we take reasonable precautions, no method of transmission over the internet or storage system is completely secure.
5. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to improve your browsing experience, remember preferences, and analyze traffic. You can adjust your browser settings to block or delete cookies, but some site features may not function properly as a result.
6. Your Choices
You may:
- Update your account information at any time
- Opt out of marketing emails by clicking “Unsubscribe” at the bottom of any message
- Request access, correction, or deletion of your personal data by contacting us at info@batteryjoe.com
7. Children’s Privacy
Our website and services are not directed to children under 13 years of age. We do not knowingly collect personal information from children. If we learn that we have collected such data, it will be deleted promptly.
8. Links to Other Websites
Our website may contain links to third-party websites. Battery Joe is not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies before providing any personal information.
9. Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Last Updated” date. Continued use of our website or services after updates are posted constitutes your acceptance of the revised policy.
10. Contact Us
If you have any questions about this Privacy Policy or how we handle your information, please contact us:
Battery Joe – 82nd St. Location
6223 82nd Street
Lubbock, TX 79424
Email: info@batteryjoe.com
Phone: (806) 771-5300